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The NOC Team vs the Help Desk
The NOC team and the help desk are different, and the terms are not interchangeable. The help desk deals directly with the clients, and handles the questions on the front-line. The MSP’s or Managed Service Providers contact the NOC team when they are experiencing issues or difficulties regarding the networks. There issues are quickly fixed by the NOC team, and the uptime of the client is ensured.

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